SHIPPING, RETURNS & PRIVACY

1) SHIPPING

ARTICLE 1: SHIPPING TIME

Your order will be promptly dispatched, with an estimated shipping time of 1 to 5 days (including week-ends and holidays), depending on the items in your order. Please note that some of our products are crafted on-demand to ensure the highest quality, which may result in an extended shipping time.

We source and ship your orders from various international warehouses, including locations in the USA, China, and Australia. If your order contains multiple items, they may be shipped separately, depending on stock availability and the warehouse location. For returns, you'll need to send the items back to our designated shipping warehouse, as detailed in our return policy.

Should you wish to cancel your order, please reach out to us as soon as possible: info@blackout-techwear.com. Be aware that we cannot guarantee order cancellation once it has been shipped.

ARTICLE 2: DELIVERY TIME

Please be aware that due to the ongoing impact of COVID-19, shipping times may experience delays based on your country of delivery.

  • Australia & New Zealand: Expect delivery within 1 to 2 weeks (6 to 14 working days).
  • USA and Canada: Expect delivery within 2 to 3 weeks (12 to 21 working days).
  • European countries: Anticipate delivery within 2 to 3 weeks (12 to 21 working days).
  • Rest of the world: Allow 2 to 4 weeks for delivery (14 to 28 working days).

In cases where a product experiences a temporary out-of-stock situation, delivery times may be slightly longer. Please note that during health crises, all items should arrive within a maximum of 60 days. If any item arrives later than this timeframe, you are eligible for a refund upon request.

Techwear Australia cannot be held responsible for delays in package delivery.

If you have any inquiries, feel free to contact us at info@blackout-techwear.com.

Customers are advised to inspect the goods for conformity at the time of receipt and before signing the carrier's delivery receipt.

ARTICLE 3: DUTIES AND TAXES

While we offer free standard shipping on all orders, please be aware that customs taxes may be applied to international shipments based on your country's regulations, and customers are responsible for these charges.

ARTICLE 4: FORCE MAJEURE - COVID-19

Due to the current health crisis, parcels may experience longer delivery times than usual, along with extended intervals between tracking updates. These delays are attributed to the ongoing health crisis, increased parcel volumes, and COVID-19-related restrictions affecting deliveries and services.

The maximum delivery time in the event of force majeure, such as COVID-19, is 60 working days, starting from the buyer's receipt of the order dispatch notification.

Orders exceeding 60 working days without delivery will be refunded.

2) RETURNS AND REFUNDS

If, for any reason, you are not entirely satisfied with your order, you have the option to either receive a refund or exchange the item within 14 days of receiving your order.

Please note that after 14 days from delivery, we cannot process refunds or exchanges.

To be eligible for a return, the item must be unused and in its original packaging. Please be aware that we do not provide shipping labels for returns.

To initiate a return, please contact our team at info@blackout-techwear.com. Our staff will provide you with detailed instructions to ensure a smooth return process. Please carefully follow the return instructions to guarantee proper receipt of your parcel and ensure your refund.

Certain items are non-refundable, including gift cards and masks (due to health reasons).

Partial refunds may be granted under specific circumstances, such as items not in their original condition, damaged, or missing parts for reasons not attributable to our error, or items returned more than 14 days after delivery.

REFUND (if applicable)

Once we receive and inspect your return, we will notify you of its receipt and whether your refund has been approved or rejected. If approved, your refund will be processed, and the credit will automatically be applied to your credit card or original payment method within a few days.

LATE OR MISSING REFUND (if applicable)

If you have not received your refund, please take the following steps:

  1. Check your bank account.
  2. Contact your credit card company, as it may take time for the refund to be posted.
  3. Reach out to your bank, as there may be a processing delay.

If you have completed these steps and still have not received your refund, please contact us at info@blackout-techwear.com.

EXCHANGES (if applicable)

If your items do not fit properly, you may request an exchange. Please note that you will be responsible for the return shipping costs. To initiate an exchange, please email us at info@blackout-techwear.com.

DAMAGED ITEMS (if applicable)

If your items are delivered damaged, please contact us at info@blackout-techwear.com, and we will arrange to reship your order. Please note that items damaged by the customer after receipt are not eligible for a refund.

Techwear Australia reserves the right to decline abusive requests.

GIFTS

If your item was marked as a gift when purchased and sent directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, who will be notified of the return.

SHIPPING

To return your product, please contact us at info@blackout-techwear.com. You are responsible for covering the shipping costs for returning the item, and these costs are non-refundable.

The time it takes for your exchanged product to reach you may vary depending on your location. Please ensure you provide us with a tracking number for all returns.


3) PRIVACY

Techwear Australia Privacy Policy

This Privacy Policy outlines the collection, use, and sharing of your personal information when you visit or make purchases from www.techwear-outfits.com (the "Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using technologies such as "Cookies" (data files placed on your device), "Log files" (tracking actions on the Site), and "Web beacons," "tags," and "pixels" (electronic files used to record browsing information).

When you make a purchase or attempt to do so through the Site, we collect specific information from you, including your name, billing address, shipping address, and payment information (such as credit card number, email address, and phone number. We refer to this information as "Order Information."

In this Privacy Policy, "Personal Information" refers to Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information we collect to fulfill orders placed through the Site, which includes processing payment information, arranging shipments, and providing invoices and order confirmations. Additionally, we use Order Information to:

  •  Communicate with you
  •  Screen orders for potential risk or fraud
  •  Provide information or advertising about our products or services based on your preferences

We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Text Marketing Terms and Conditions:

We are using a text messaging platform subject to the following terms and conditions. By opting in for our text marketing and notifications, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form, or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, a European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon shipping the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent or use the unsubscribe link we provided in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered reasonable. Messa

SHARING YOUR PERSONAL INFORMATION

At Techwear Australia, we may share your Personal Information with third parties to assist us in utilizing your Personal Information as described above. For instance, we rely on Shopify to operate our online store. You can learn more about how Shopify handles your Personal Information by visiting their privacy policy here: https://www.shopify.com/legal/privacy. Additionally, we utilize Google Analytics to gain insights into how our customers interact with the Site. You can review Google's use of your Personal Information in their privacy policy: https://www.google.com/intl/en/policies/privacy/. If you wish to opt out of Google Analytics, you can do so here: https://tools.google.com/dlpage/gaoptout.

Furthermore, we may share your Personal Information when necessary to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or protect our rights in any other manner.

BEHAVIORAL ADVERTISING

As previously mentioned, we utilize your Personal Information to deliver targeted advertisements and marketing communications that may be of interest to you. To gain a better understanding of targeted advertising, please visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please be aware that we do not modify our Site's data collection and usage practices when we detect a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and request corrections, updates, or deletions to your personal information. If you wish to exercise this right, please contact us using the contact information provided below.

Additionally, if you are a European resident, please note that we process your information to fulfill contracts we may have with you (e.g., processing an order through the Site) or for our legitimate business interests as outlined above. Furthermore, your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will retain your Order Information for our records unless you request us to delete this information.

CHANGES

We may periodically update this privacy policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For further information regarding our privacy practices, inquiries, or complaints, please reach out to us via email at info@blackout-techwear.com.