FAQ

Contact

How can I contact your team?

Reach out to Takeda, our customer support manager at contact@techwear-australia.com or visit Contact us page.

What are the response times?

We aim to respond within 24-48 business hours.

What are your working hours?

Our team is available from Monday to Friday: 9:00 AM – 5:00 PM (AEST/AEDT)

Purchases & Deliveries

Why buy from us?

Techwear Australia provides:

  • the largest curated selection of techwear gears.
  • secure payment options.
  • easy order tracking.
  • free shipping in Australia with no minimum purchase.

Do you ship worldwide?

Yes, we offer worldwide standard shipping from our Australian and Asian warehouses.

How long will it take for my order to be delivered?

Handling and Processing Time

  • Orders are processed within 1 to 3 business days.
  • We ensure that all items meet our high-quality standards before shipment.
  • Orders placed before 2:00 PM AEST will be processed the same day.
  • You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Options and Delivery Estimates

Domestic (Australia)

  • Standard Shipping: Free
  • Estimated Delivery: 6-10 business days
  • Transit Time: 5-7 business days

International (to New Zealand, South Africa, Japan, and 16 other countries)

  • Standard International Shipping: $8.60
  • Estimated Delivery: 8-15 business days
  • Transit Time: 7-12 business days

Location and Product Origin

Where are you located?

We are an Australian-based techwear company with our head office and main warehouse located at 605 Toohey Rd, Salisbury QLD 4107.

Where are your products made?

Our products are designed in Australia and Japan, and manufactured in various locations, including Japan, China, and Korea, ensuring high-quality and innovative techwear designs.

Order Tracking & Incomplete Orders

How can I track my parcel?

Track your order here using your order number and email address.

My order is incomplete, what can I do?

Orders with multiple items may ship separately from our warehouses to expedite delivery. If all items aren't received within 20 business days, contact us for a shipment review.

Package Delivery

Will my package be hand-delivered?

Parcels are delivered to your mailbox, or in person if too large. If you're unavailable, a notice will be left for pickup at the nearest post office.

Size and Returns

My garment is too small/big. How can I replace it?

Refer to our size guides on product pages or contact us for assistance before ordering. Returns for size issues are at the customer's expense. We only cover product reship if the size isn’t matching the size information provided on the product page.

Return & Cancellation

Can I modify/cancel my order?

Contact us ASAP to modify orders. Once shipped, orders cannot be changed/cancelled.

I would like to return my order.

We offer a 14-day money-back guarantee from receipt, with return shipping at our expense.

Damaged Orders

My order is damaged. What should I do?

Contact us via contact@techwear-australia.com or our contact page, providing photos or videos to expedite the process.

Payment

Is my payment secure?

Your transaction is secure with encrypted SSL technology.

What payment methods are available?

We accept debit/credit cards (VISA, Mastercard, AMEX), APPLE PAY, and SHOP PAY.

Care Instructions

What are the care recommendations for my clothes?

Wash at 30 °C (86 °F) on a gentle cycle, avoiding tumble drying and ironing on prints.

Need additional help?

CONTACT INFORMATION

Company Name: Techwear Australia

Website Name: Techwear Australia

Address: 605 Toohey Rd, Salisbury QLD 4107, Australia

Email: contact@techwear-australia.com

Phone: +61480045987

Company Number: 61-1980838

Contact Form: Click here

Business Hour: From Monday to Friday: 9:00 AM – 5:00 PM (AEST/AEDT, depending on daylight saving time).

Response Hour: We strive and expect to reply within working 24-48 hours on weekdays to most queries.